E-learning basic training ‘Emergency Response Officer’

Prepare for your role as an Emergency Response Officer (ERO) with an interactive e-learning course for the ‘Basic training Emergency Response Officer’ course, in which you learn to recognise risks, assess situations, and act safely and effectively in the event of a fire, evacuation, or when providing first aid.

As an Emergency Response Officer (ERO), you take action when an incident occurs within an organisation. This could involve a colleague or visitor becoming unwell, an accident, an incipient fire, or a situation in which a building needs to be evacuated. To respond appropriately, you need to know what you can do, but more importantly, how to assess a situation and make the right decisions.

This e-learning prepares you for the practical training day of the ‘Basic training Emergency Response Officer’ course. You will learn how to recognise risks, assess situations, and determine how to act safely and effectively in the event of a fire, evacuation, or when providing first aid.

Learn and apply
The e-learning combines theory with practical applications. You work through the course content in a series of learning modules. In these modules, you study the essential knowledge and answer Check-your-knowledge questions to see whether you understand the theory. You can also watch instructional videos and view instruction cards.

Interactive practical scenarios allow you to apply the theory to realistic situations. You are presented with various questions and decision-making moments, encouraging you to consider what is happening and how you would respond during the incident.

Many chapters also include a Look-Check-Do section. Here, you consider what the course content means for your own work situation. These sections are optional, but they can help you prepare as thoroughly as possible for the practical training day.

Who is it for?
This e-learning is intended for employees who are training to become Emergency Response Officers. No prior knowledge is required.

The e-learning is part of the ‘Basic training Emergency Response Officer’ course and prepares you for the practical training day. During the practical training day, you practise the knowledge and skills you need to respond appropriately as an ERO.

Objective
After completing the e-learning, you will have the theoretical knowledge you need to further prepare for your role as an ERO. Among other things, you will learn how to:

• recognise risks and assess an incident;
• act safely in the event of an incipient fire;
• respond during an evacuation;
• provide first aid for various injuries and medical conditions;
• perform CPR and use an AED.

The first aid content is based on the Dutch First Aid Guidelines (Nederlandse Richtlijnen Eerste Hulp, NREH) 2026.

Access
You will have access to the e-learning for one year. You can view your current progress in Mijn NIBHV. Once you have completed the e-learning, you will also receive confirmation by email.

Study Time
The e-learning takes an average of 6 to 8 hours to complete. To some extent, you can decide how thoroughly you study the course content. The most important information is provided directly. Where more in-depth information or additional explanations are available, you can choose to open these yourself.

Content
The e-learning covers the following topics, among others:

• the role, deployment and responsibilities of the ERO;
• recognising risks and acting safely;
• fire and causes of fire;
• responding to an incipient fire;
• smoke spread and its consequences;
• preparing for and responding during an evacuation;
• basic principles of providing first aid;
• first aid for various injuries and medical conditions;
• CPR and the use of an AED;
• other emergency situations.

Admission requirements
There are no admission requirements for the ‘Basic training Emergency Response Officer’ course.

Completion
After completing the mandatory sections of the e-learning, you take the theory test(s). The tests you need to take depend on your learning path.

The ‘Basic training Emergency Response Officer’ course consists of a theoretical and a practical component. During the practical training day, your practical skills are assessed.

After successfully completing the course, you will receive the NIBHV ‘Emergency Response’ certificate. The certificate is valid for one year.